Last Updated: 03 October 2025

This Privacy Policy describes how Aquila Mercantile (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.aquilamercantile.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any individual who uses our Services—whether as a customer, website visitor, or any other person whose information we collect pursuant to this Policy.

By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do so, we will post the updated version on this Site, revise the “Last Updated” date, and take any additional actions required by applicable law.

2. How We Collect and Use Your Personal Information

To provide and improve our Services, we may collect personal information about you from a variety of sources. The type of information we collect depends on how you interact with us.

In general, we use this information to:

• Communicate with you effectively,
• Process your orders and provide the Services,
• Comply with legal obligations, and
• Protect our rights and the integrity of our Services.

3. What Personal Information We Collect

a. Information You Provide Directly

You may directly provide us with personal information when you create an account, make a purchase, contact us, or participate in surveys or promotions.

• Basic contact details: Name, address, phone number, email address.
• Order details: Billing/shipping address, payment confirmation, contact details.
• Account information: Username, password, security questions.
• Shopping data: Products viewed, added to cart, or saved in wishlist.
• Customer support messages: Information shared during inquiries or support requests.

b. Information Collected Automatically (Cookies & Usage Data)

When you use our Site, we automatically collect information such as device details, browser type, IP address, pages visited, and actions taken. We use cookies, pixels, and similar technologies (“Cookies”) to gather this data.

Cookies help us improve and personalize your browsing experience, analyze site performance, and tailor marketing content. For more information on Shopify-related cookies, visit Shopify’s Cookie Policy.

You can manage or block Cookies in your browser settings, but doing so may affect site functionality.

c. Information from Third Parties

We may receive information from third parties such as:

• Service providers (e.g., Shopify) who help operate our Site,
• Payment processors who handle your transactions securely, and
• Marketing or analytics partners who provide advertising insights.

4. How We Use Your Personal Information

• Provide Products and Services: Process and fulfill your orders, manage your account, arrange shipping, and communicate about orders and deliveries.
• Marketing and Advertising: Send promotional messages, newsletters, and display relevant ads (you can opt out anytime).
• Security and Fraud Prevention: Detect, investigate, and prevent fraud or illegal activity.
• Customer Support: Respond to inquiries and improve our Services.

5. How We Disclose Personal Information

We may share personal information with trusted third parties in limited cases, including:

• Service providers (IT, fulfillment, analytics, or payment partners),
• Business and marketing partners (including Shopify),
• Corporate affiliates, and
• Legal or regulatory authorities as required by law.

We do not sell personal data for profit. However, certain information may be “shared” for marketing purposes as permitted under applicable laws.

6. User-Generated Content

If you submit reviews or comments on our Site, they may be publicly visible. Please avoid sharing personal details in such content, as we cannot control how third parties use it.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal information.

8. Children’s Data

Our Services are not directed toward children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us for deletion.

9. Security and Retention of Information

We use appropriate security measures to protect your data; however, no system is completely secure. Please avoid sharing sensitive information over unencrypted channels.

We retain personal data only for as long as necessary to provide our Services, comply with laws, resolve disputes, or enforce agreements.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access or request a copy of your data,
• Request correction or deletion,
• Object to certain processing activities, or
• Withdraw consent for marketing communications.

To exercise your rights, please contact us using the details below.

11. Contact Us

For any questions, concerns, or requests about this Privacy Policy, please contact:

Aquila Mercantile
Email: info@aquilamercantile.com
Website: www.aquilamercantile.com
Location: Mumbai, India